Plan Outline

The following overview is intended to explain a little about the materials and skills available under our Support & Resolve Plan. Please contact us to arrange a free confidential and no-commitment exploratory discussion to see whether our packages might work for you.

1:1 mentoring and support under this plan is delivered in the format(s) which suit participants and include video-link, phone/WhatsApp and email. Mediation experience is also delivered on our safe, user-friendly internet platforms.

Overview

Mediation Mentor Concept

Regulatory Matters

Mediation Formats

1:1 In-Person Attendance

Video Link (MS Teams, Zoom)

Phone & WhatsApp

On-Line Mediation Platform

On-Line Mediation Messaging Platform

Mediation Skills

Passive & Active Listening

Questioning, Reframing & Summarising

Getting Beyond an Impasse

Managing a 'One Issue Agenda'

Overcoming 'Blocks'

Converting a Negative into a Positive

Mutualising

Role-Reversal Techniques

Handling Confrontation

Reality Testing

Dealing with the 'Eleventh Hour Add-On'

Handling the 'Last Dance' (attempts to renegotiate)

Bridging the Gap Techniques

Closure Process

Mediation System

Mediation & Employment Law
Mediation & Internal Procedures
Neutrality
Privileged Communications
The Mediation Case File
Handling employee reps including lawyers and unions

Mediation Culture

Self-Discipline in avoiding the tendency to advise

Leaving the Safety of Formal Processes

Not taking notes at the time

Not disclosing anything said afterwards

Starting the Process

Identify the Issues
Identify the paperwork needed
Identify the participants needed
Consider any reasonable process adjustments required
Consider pre-mediation meetings to obtain any clarification needed, to explain and discuss the process, to explore the outcomes sought, to discuss the mediation format and timeframe, etc
Prepare the Mediation Referral Agreement
Discuss and Agree all other pre-mediation Matters