The following overview is intended to explain a little about the materials and skills available under our Support & Resolve Plan. Please contact us to arrange a free confidential and no-commitment exploratory discussion to see whether our packages might work for you.
1:1 mentoring and support under this plan is delivered in the format(s) which suit participants and include video-link, phone/WhatsApp and email. Mediation experience is also delivered on our safe, user-friendly internet platforms.
1:1 In-Person Attendance
Video Link (MS Teams, Zoom)
Phone & WhatsApp
On-Line Mediation Platform
On-Line Mediation Messaging Platform
Passive & Active Listening
Questioning, Reframing & Summarising
Getting Beyond an Impasse
Managing a 'One Issue Agenda'
Converting a Negative into a Positive
Dealing with the 'Eleventh Hour Add-On'
Handling the 'Last Dance' (attempts to renegotiate)
Bridging the Gap Techniques
Mediation & Employment Law
Mediation & Internal Procedures
The Mediation Case File
Handling employee reps including lawyers and unions
Self-Discipline in avoiding the tendency to advise
Leaving the Safety of Formal Processes
Not taking notes at the time
Not disclosing anything said afterwards
Starting the Process
Identify the Issues
Identify the paperwork needed
Identify the participants needed
Consider any reasonable process adjustments required
Consider pre-mediation meetings to obtain any clarification needed, to explain and discuss the process, to explore the outcomes sought, to discuss the mediation format and timeframe, etc
Prepare the Mediation Referral Agreement
Discuss and Agree all other pre-mediation Matters