Private Ombudsman

An ombuds is someone appointed to investigate a complaint against an organisation. Our neutral has been appointed by several companies to investigate a complaint against them. His job is to act fairly and properly, and to help to resolve disputes.

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Our neutral is independent, impartial and aims to provide a fair and accessible complaint-handling service.

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He can investigate the following kinds of concerns or complaints:

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• discrimination

• harassment

• victimisation

• bullying

• breaches of contract

• public interest disclosures (whistleblowing)

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Unfortunately, he cannot investigate alleged criminal offences.

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In his capacity of Private Ombudsman, our neutral can issue recommendations but he must play no part in management or the decision-making of the organisation concerned.  

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References can be made to the Private Ombudsman in confidence. When requested, the identity of someone raising a concern with us will not be disclosed to their employer without their prior written consent.

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Please use the form below to refer a concern or complaint to us.